Background

Following the installation of more than 23,000 Automated Water Meters across the region, local residents and businesses can now access close to real-time data on their water consumption via the My TRC Water Portal.

The meters enable locals to access their current water usage and leak information via the My TRC Water Portal, and to be more proactive in their approach to water consumption and any necessary property maintenance.


The proposed change

The proposed policy removal would make property owners responsible for costs associated with an internal leak, including the cost of lost potable water as reflected on their water rates notice. Some considerations include:

  • Tamworth Regional Council is a water wise region, committed to water security.
  • With the introduction of the water portal, property owners and tenants can be provided early notification of any potential property water leak. The current policy does not encourage proactive property maintenance and water management. Council is aiming to encourage customers to utilise the water portal to allow them greater oversight and management of their water use.
  • The automated water meters and portal access provide a greater opportunity to be water wise and do the right thing for our community and help protect this precious resource.
  • The cost in producing potable water that is wasted as a result of an internal leak.

Council will be undertaking a focused community awareness campaign to encourage uptake and use of the My TRC Water Portal which can be accessed by property owners or tenants after an initial registration process.


Provide your feedback

To provide your feedback on the proposed removal of the Reduction in Water Consumption Charges Policy, please complete the form below. A copy of the policy and the council business paper outlining the reasons for proposed removal are also included in the document library on this page.

Feedback is open until 5pm Monday 17 March 2025.


More information

To register or find out more about the My TRC Water Portal, visit our webpage - MyTRC Water Portal | Tamworth Regional Council.